JOB DESCRIPTION:
TechniBlend/ProBrew is looking for a self-starter, ambitious candidate to join as a Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
KEY RESPONSIBILITIES:
- Support TechniBlend/ProBrew (OEM) equipment and systems at customer production facilities
- Diagnose and troubleshoot technical errors with equipment and determine proper solutions
- Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers
- Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements
DAILY RESPONSIBILITIES:
- Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations
- Work well with customers and fellow technical service and engineering personnel
- Provide training to the customer staff on equipment operation
- Produce timely, accurate and detailed service reports
- Comprehend customer requirements and make appropriate recommendations and modifications as required
- Schedule and plan service calls and customer visits
REQUIRED SKILLS:
- Willingness and ability to learn and develop technical field service aptitudes
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and adapt to changing work schedules
- Willingness to travel 50%-75% of the time (primarily domestic / USA)
- Ability to work extended hours and weekends
- Able to effectively organize, schedule, and carry out work assignments with minimal supervision
- Learn to interpret technical manuals, blueprints, diagrams
- Understanding of the safe operation of hand tools and power equipment
- Effective communication skills, verbal as well as written
- Ability to develop skills in problem solving and troubleshooting
- Basic / developing technical knowledge of process and/or industrial automation
Mechanical aptitude and ability to perform mechanical and physical tasks
ADDITIONAL SKILLS:
- Interest or experience with Brewing, Food & Beverage processing equipment experience a plus
- Ambitious, fun & flexible
- Organized, with strong time management skills and a strong work ethic
- Technical curiosity is critical
- High attention to detail
EDUCATION AND EXPERIENCE:
- Any experience in installation, industrial maintenance, and troubleshooting of processing systems is a plus
- Attained or working toward Associates or technical degree in engineering or related field required. – Prefer higher level education in engineering, electronics, programming, etc.
- Basic knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry
- Basic understanding of control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems
- Basic understanding of mechanical process equipment such as pumps, valves, meters and other components
- Computer knowledge: Microsoft Office, Excel and Word
ADDITIONAL INFORMATION:
Type: Full Time
Experience: Entry Level
Functions: Technical Service
Industries: Primary-Brewing, Food & Beverage
Company Location: Greater Milwaukee Area (New Berlin, WI)
www.techniblend.com/career
TechniBlend/ProBrew designs, engineers and manufactures liquid processing & packaging equipment for the food & beverage industries. Our equipment utilizes cutting edge technology to improve our customers’ productivity, efficiency, and product quality while delivering a high rate of return on their investment. Our customers range from smaller, independent craft breweries and RTD beverage manufacturers to some of the world’s most familiar brands such as Anheuser-Busch, Pepsi, Kraft Foods, Sam Adams, and other liquid processing companies across North America.
TechniBlend is a Certified 2019, 2020 & 2021 Great Place To Work!!